At Marketing Kirya, we are committed to delivering high-quality digital marketing services and measurable results for our clients. Due to the nature of our services, please carefully review our refund policy below before purchasing any service.

1. General Policy

All services provided by Marketing Kirya are non-tangible, customised, and strategy-based. As a result, refunds are not guaranteed once work has begun.

By purchasing our services, you acknowledge and agree to this Refund Policy.

2. Eligibility for Refunds

Refunds may be considered only under the following conditions:

• A written refund request is submitted within 7 days of the initial payment
• No work has been started, including but not limited to:
  • Strategy creation
  • Account setup
  • Website access or audits
  • Keyword research
  • Campaign setup
  • Content creation
  • Ads or tracking implementation

If work has already started, no refund will be issued.

3. Non-Refundable Services

The following services are strictly non-refundable once initiated:

• SEO Services (Local, National, or Ecommerce SEO)
• Google Ads Management
• Meta Ads Management (Facebook and Instagram Ads)
• Consulting, Strategy, or Audits
• Content Creation (Blogs, Landing Pages, Ad Copies)
• Monthly Retainer Services
• One-time Setup Fees
• Discounted, Promotional, or Custom Packages

4. Performance-Based Expectations

Digital marketing results depend on multiple factors outside our control, including:

• Competition and market conditions
• Client responsiveness and cooperation
• Website quality and landing page performance
• Ad budget limitations
• Algorithm and platform policy changes by Google and Meta

We do not guarantee specific rankings, traffic numbers, lead volumes, or revenue, and lack of expected results does not qualify for a refund.

5. Early Termination of Services

If a client chooses to cancel services after work has begun:

• No refunds will be provided for payments already made
• Services will continue until the end of the current billing cycle
• Any outstanding invoices must be cleared before termination is processed

6. Chargebacks and Payment Disputes

Initiating a chargeback without contacting us first is considered a breach of agreement. In case of chargebacks:

• All services will be immediately suspended
• Access to ad accounts, reports, and all shared resources may be revoked
• Legal action may be pursued if fraudulent intent is identified

7. Exceptional Cases

In rare cases, refunds may be issued at our sole discretion, such as:

• Duplicate payments
• Billing errors
• Technical issues caused solely by our team before work initiation

Approved refunds, if any, will be processed within 7 to 10 business days.

8. Contact for Refund Requests

All refund related requests must be submitted in writing to:

📧 info@marketingkirya.com

Please include the following details in your request:

• Your name and company name
• Invoice number
• Reason for the refund request
• Date of payment

9. Policy Updates

Marketing Kirya reserves the right to modify this Refund Policy at any time. Updates will be reflected on this page with a revised effective date.

Last Updated: March 2026